Top 10 Business Instant Messaging Software in 2023

Okay, knowingly or unknowingly we all have used instant messaging apps for business or personal communication, but are we using them for the right reasons and reaping their benefits?

If it’s a “no,” then make sure you go through this article completely to know about instant messaging solutions; if it’s a “yes,” we have listed top-notch instant chat apps to upgrade your business.

What is an Instant Messaging Solution?

An instant chat solution is an exchange of messages between two parties or a group, sharing documents, gifs, image files, media, and other transferable files using software and API.

The instant notifications and alerts you receive on your smart gadgets are all from the instant messaging apps.

The size of messages doesn’t matter as it supports different formats like video, audio, and PDF, in both large and small sizes.

How does an instant chat solution work?

It’s an Online chat app that lets you instantly message without waiting to receive or send important messages. 

To message on an instant chat solution, you only need an instant messaging app that supports file sharing, audio, video messages, and data transfer.

How it works:

• Once you have installed it
• Select the second party or a group where you want the message delivered.
• Communicate your message and hit send.

Functionalities of  Instant Messaging Solutions:

These functionalities are a must if you are going for an instant messaging solution,

• File transfers of unlimited size
• HD Voice and video calling
• Screen sharing
• Whiteboard capabilities
• Real-time Chat
• SIP/VoIP calling
• Video conferencing
• Screen sharing
• Automated reminder 

We have a list below if you are wondering which platform to use. Do check out them

Best Instant Messaging Solutions for Enterprise Business

Here is a list of the top instant messaging solutions 1. MirrorFly 2.Rocket.chat 3.Twilio 4.Cometchat 5.Apphitect 6.Weavy 7 Zulip 8.Mattermost and more.

Let’s look at some of these listed solutions,

1. MirrorFly

The Most Developer-friendly Self Hosted Chat Platform

MirrorFly is a top-range in-app chat API and SDK provider with voice, chat, and video solutions. It has an extensive range of messaging services for a monthly fee and annual subscription, and it offers numerous advantages, including:

• 100% customizable Chat API, SDK For online and mobile apps, 
• Exclusive cloud hosting
• Unmatched tech support
• Reasonable pricing

Essential Characteristics

Price Setting Method:

MirrorFly provides two types of pricing:

SaaP (self-hosted): 100% customizable SDKs at a One-time License fee

SaaS: Essentials starts from $399/month | Premium starts from $999/month

2. Rocket.chat

The Customizable Chat Service Built For Teams

Rocket. Chat is an open-source platform that is secure and adaptable and is made for businesses with high data security requirements. It connects coworkers, organizations, and customers by seamlessly integrating real-time interactions across web, desktop, and mobile devices.

Features include

• File Sharing.
• Notifications.
• Search.
• Mobile Application.
• Web Application.

Essential Characteristics:

Price Setting Method:

Starts from $499/month

3. Twilio

The Best Instant Messaging API Provider

Twilio’s market-leading and reliable platform effectively drives customer engagement and offers web and mobile-based chat solutions with its web service APIs and programmable communication tools.

Features:

• Voice SDK
• Media stream
• Interconnect 
• SIP trunking

Essential Characteristics:

Price Setting Method:

 Starts from $452/month

4. Cometchat

Most Secure and Scalable Messaging API Provider

Cometchat offers Flexible SDKs, APIs, and UI Kits that power voice, video, and in-app chat. CometChat provides a User-to-user chat on any supported platform, and a single “CometChat App” connects all the users in your app.

Features include

• Chat messaging
• Voice and video calls
• UI kit
• Analytics
• Extensions
• Bot chats

Essential Characteristics:

Price Setting Method:

Starts from $529/month

5. Apphitect

The #1 Self-hosted Chat Platform For Modern Apps

Apphitect IM Solution provides high-stakes technological solutions based on cross-platform development, enterprise mobility, and mobile app development.

Features

• 150+ call and chat features with 100% customization.
• White-label chat solution.
• High security and scalability.
• Dedicated assistance

Essential Characteristics:

Price Setting Method: :

Fully customizable SDKs at a one-time license fee. Talk with support to get personalized quote.

6. Weavy

fully featured chat experience in minutes

Weavy is a comprehensive toolset that allows developers to quickly customize and add community, productivity, and collaboration capabilities to online and mobile products using a white-label SDK and API.

Features

• Files API
• Chat API
• Chat solution
• Cloud storage
• File sharing

Essential Characteristics

Price Setting Method:

Starts from $400/month

7. Zulip

Highly Flexible Platform For Third-Party Integrations

It is one of the free and open-source API and a great alternative to Slack. It combines the best of email and chat to make remote work productive.

Zulip features

• Chat API
• Messaging
• Video calls
• Scheduled messaging
• Muted streams

Essential Characteristics:

Price Setting Method:

Starters from $399/month

8. Mattermost

The Highly Trusted Chat Software For Enterprises

Mattermost is an open-source platform that enables safe collaboration in self-hosted chat programs featuring file sharing, search, and integrations; groups and businesses can use it as an internal chat.

Features

• Group messaging
• Unlimited chat history
• Screen share
• File sharing

Essential Characteristics:

Price Setting Method:

Starts from $399/month

Packages begin at USD 10 per user/month

9. Wire

The Most Secure & Customizable Instant Messenger

Wire provides an end-to-end encrypted chat app to communicate, share, and collaborate with customers and teams using a single app. It offers file-sharing, audio and video conferencing, guest rooms, and group calls.

Wire features:

• End-to-end (E2E) encryption.
• Encryption algorithms: Proteus protocol, WebRTC (DTLS, KASE, SRTP) with PFS.
• Open source.
• Self-destructing messages.

Essential Characteristics:

Price Setting Method:

Basic pack starts form $299/month.

10. Nextcloud

The Modern Self-hosted Collaboration Tool

Nextcloud Talk is one of the best self-hosted on-premises audio/video and chat communication services. It provides a cutting-edge on-premises content collaboration platform with real-time voice, video chat, and groupware on mobile, desktop, and the web.

Features

• Sync and share files
• Cloud storage, video conferencing
• voice chat
• encrypted connection.
• Conversation manager

Essential Characteristics:

Price Setting Method:

 Starts from $499/month

Conclusion:

We hope the list provided will help you choose the right platform for your software; make sure you understand your business needs, check the feasibility of messaging SDKs with your app through a quick free demo and then go for choosing the chat API, SDK’s. The most sought-after and top businesses go for the top 3 in the list above; for more information on the chat API, talk to an expert who can clarify your queries in minutes.

Frequently Asked Questions: